Your business has a voice.
Tono uses it everywhere.

We start with your onboarding answers. Your name, your trade, your sign-off. But the real learning happens after that.

Every reply you approve trains the system. Each time you tap APPROVE, that reply becomes a real example for the next generation. The AI isn't guessing about your style anymore. It's copying how you actually wrote.

Every edit you make is weighted 3x. If you change something before posting, that signals a strong preference. After 20 approved replies, the system knows your patterns better than most employees would.

If you've been replying to reviews already, we can import that history on day one. Three years of real replies gives the AI an extraordinary head start.

ChatGPT is built to do everything, so it knows nothing about your business until you tell it. To get a single reply you have to open it, explain who you are, and paste in the review, every time.

It doesn't know your name, your trade, your city, how you handle upset customers, what your sign-off looks like, or how long your replies usually run. The output sounds like AI wrote it, because you gave it nothing real to work with.

Tono builds a persistent profile from your actual writing. After a few weeks it knows: you write around 28 words per reply, you always sign with just your first name, you never apologize without also saying what changed, and you mention your 1-year warranty on HVAC calls.

A general assistant waits for you to prompt it, one reply at a time. Tono plugs into your reviews, drafts in your voice automatically, and gets sharper every time you approve one.

You get a text like this: Tono ⭐⭐⭐⭐⭐ New review from Sarah R.: "Fixed our pipe at 11pm. Incredible." Suggested reply: "Appreciate it Sarah. That's what we're here for. Glad we could help. Mike"

Reply APPROVE to publish. Reply REGENERATE for a new version. Reply EDIT: followed by your own text to post that instead.

The whole thing takes under 10 seconds. Nothing posts without your explicit approval.

Negative reviews get extra care. The AI addresses the specific complaint, never offers public refunds, and always invites the customer to call offline.

Every negative review draft comes with a coaching note explaining the reasoning. So you understand exactly why it was written that way before you approve.

The goal isn't just a reply. It's a reply that future customers reading it will trust.

We connect to your Google Business Profile via secure OAuth. We read your reviews. We can post replies you approve.

We never: modify your listing, change your business name, address, or hours, delete anything, or post without your explicit approval.

You can disconnect at any time from your account settings. Cancelling moves you to the Free plan and keeps your voice profile; deleting your account erases your data within 30 days.

Tono is built for any local business where reviews matter and time is short.

Home service trades: Plumbers, HVAC techs, electricians, roofers, painters, landscapers, cleaners.

Restaurants & hospitality: Restaurants, cafes, bars, hotels, B&Bs, event venues. Reviews are your most visible marketing. Tono keeps you responding even during service hours.

It works for solo owners and small teams. If you're managing 10+ locations, contact support@tonovoice.com.